Privacy Policy

Shimamura Seitai Tachikawa (hereinafter referred to as “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data obtained through our website and related services.

1. Personal Data We Collect

Depending on how you use our website and services, we may collect the following information:

• Name

• Telephone number

• Email address

• LINE account information, such as your display name and user identifier

• Booking details and enquiry information

• Information about your physical condition, symptoms, or other health-related matters that you voluntarily provide when making an enquiry or receiving our services

• Other information that you voluntarily enter or send to us

We only request health-related information when it is reasonably necessary for providing our services or responding to your enquiry.

2. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To receive, manage, and confirm bookings

• To communicate with you about bookings and our services

• To respond to enquiries

• To provide and manage our services

• To understand your physical condition when this is necessary for providing our services

• To improve the quality of our services

• To provide important information relating to our services

We will not use your personal data for purposes that are incompatible with those described above without an appropriate legal basis or, where required, your consent.

3. Google Forms

We use Google Forms, provided by Google LLC, to receive and manage booking requests and enquiries.

Information submitted through Google Forms may be processed and stored by Google in accordance with Google's applicable privacy policies and terms.

We use information submitted through these forms only for the purposes described in this Privacy Policy.

4. Whatsapp

We use WhatsApp, provided by WhatsApp LLC, for communication with clients.

Information obtained through WhatsApp may include your display name, telephone number, and information contained in messages that you voluntarily send to us.

We use this information primarily for booking management, communication, and providing our services. Information processed through WhatsApp is also subject to WhatsApp's applicable privacy policy and terms of service.

5. Google Analytics and Cookies

We may use Google Analytics, provided by Google LLC, to understand how visitors use our website and to improve our services and website.

If Google Analytics is used, it may use cookies and similar technologies to collect information about website usage. Depending on the configuration of the service, this may include information such as your IP address, device information, browser information, and how you interact with the website.

We do not use Google Analytics for the purpose of directly identifying individual visitors.

If Google Analytics is introduced or its configuration is changed, this Privacy Policy may be updated to reflect the relevant settings and data practices.

You can manage or disable cookies through your browser settings.

6. Health-Related Information

When you voluntarily provide information about your physical condition, symptoms, or other health-related matters, we treat such information with particular care.

Where applicable law, including the General Data Protection Regulation (GDPR), classifies such information as special category personal data, we will process it only where an appropriate legal basis and, where required, an applicable condition for processing special category data exists.

We aim to collect only the health-related information that is reasonably necessary for providing our services.

7. Sharing Personal Data with Third Parties

We do not sell or otherwise disclose your personal data to third parties for their own marketing purposes.

We may share or allow access to personal data where necessary for the operation of our services, including with service providers such as Google and Whatsapp, which may process information on our behalf or as part of the services they provide.

We may also disclose personal data:

• With your consent

• Where necessary to comply with a legal obligation or lawful request

• Where necessary to protect our rights, safety, or property, or the rights, safety, or property of others

Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

8. International Transfers of Personal Data

Some of the service providers we use may process or store personal data outside Japan or the country in which you are located.

Where applicable, we will take appropriate steps to ensure that international transfers of personal data comply with applicable data protection laws and that appropriate safeguards are in place.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of providing our services, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

When personal data is no longer necessary, we will take reasonable steps to delete or securely dispose of it.

10. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

11. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to request access to your personal data

• The right to request correction of inaccurate or incomplete personal data

• The right to request deletion of your personal data

• The right to request restriction of processing

• The right to object to certain processing of your personal data

• The right to receive your personal data in a structured, commonly used, and machine-readable format where the right to data portability applies

• The right to withdraw consent where processing is based on consent

To exercise any applicable rights, please contact us using the details below.

We may need to verify your identity before responding to a request. We will respond within the period required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or the technologies we use.

Any changes will become effective when the updated Privacy Policy is published on this website.

13. Contact

If you have any questions or requests concerning the handling of your personal data, please contact us:

Business name: Shimamura Seitai Tachikawa
Representative: Kensaku Shimamura
Email: info@shimamuraseitai.com